Customer Feedback and Complaints

• ● provide feedback
• ● make a complaint

Completion takes around 5 minutes.

• ● your contact details
• ● evidence to upload if you are acting on behalf of someone else
• ● contact details of the person you are acting on behalf of, if applicable
• ● any relevant evidence to support the feedback or complaint, if applicable

Stockton-on-Tees Borough Council recognises feedback and complaints as a way to understand concerns from members of the public about the services we deliver. Complaints help us to put things right, improve service delivery and ensure that members of the public are satisfied with the Council and the services we provide.

In the first instance you should direct your complaint to the service you want to complain about. This includes complaints about a service provided by an outside organisation on behalf of the Council. Officers will work with you to respond quickly to your concerns and resolve them wherever possible. If you are asking us to provide a service, fix a problem, or reconsider a decision, this will be dealt with as a service request.

We want to hear about your complaint in your own words. We know some people find AI tools such as ChatGPT helpful when completing the form. Please be aware that AI-generated text can make complaints too complicated or include legal references that are not relevant. This may increase the time it takes us to review your complaint, or we may need to ask you to resubmit it. You should verify AI generated material before using it in your communication.

The Council uses your information in accordance with the Data Protection Act and the General Data Protection Regulation. For more details on how we use your personal information please view our Privacy Notices page (opens in new tab).